Success
in today's rapidly changing
marketplace means developing
complex solutions and getting
them to market ahead of the
competition. Because flexible,
responsive support is critical,
Ideate offers a portfolio of
support services and tools to
help our customers achieve their
goals.
“Everyone at Mead & Hunt is very, very pleased with the support provided by Ideate. We appreciate the efforts of the team, especially since Mead & Hunt’s Autodesk users are based in offices in several different states. We also appreciate the Ideate Explorer for Revit and use it extensively to manage our Revit models. The search tool is so critical to our processes, that we have actually created internal training documents featuring the Ideate Explorer for Revit.”
—Dan Dankert, CAD Manager, Mead & Hunt
Standard
Support
Our cost-effective, entry-level
support designed for small businesses.
Training
Support
Similar to Standard Support
this service is provided free
to all Ideate students for a
period of 90 days after completion
of any of our standard classes.
Government Support
We offer special support options for our Government customers.
Contact us for more details.
 Download the Government Support Brochure
Premium
Support
Premium support gives our customers
the advantages of more direct
access to our support team through
phone and Remote Desktop technology.
Offset your CAD manager’s
burden by providing Premium
Support to your company.
Get Your Free Download of Ideate Explorer for Revit
As an Ideate Premium Support customer, you receive the benefit of this easy, intuitive and profound way to search, quantify and select elements in a Revit model. Learn more here.
| SUPPORT
FEATURES PER SERVICE |
| Access
to Technical Support via
email |
CONTRACT
TYPE |
Standard |
Premium |
x |
x |
| Number
of support contacts |
1 |
2 |
| Targeted
Support response time |
4hr |
2hr |
| Call
Priority |
Medium |
High |
| Free Download of Ideate Explorer for Revit |
x |
x |
| Access
to Customer Access Center
for viewing support cases |
x |
x |
| Access
to Technical Support via
phone |
|
x |
| Remote
Desktop (Meet Now) technology
used to expedite issues,
where appropriate, by letting
our technician view your
screen |
|
x |
| Annual
report on cases and cases/contact |
|
x |
| Access to some of Ideate’s eLearning classes - typically a $50 to $200 value per class |
|
x |
 |
If you would like to contact
us regarding our support services
click
here to send an email or
call 888.662.7238 and ask for
Sales.
|
