At Ideate we offer post-implementation retainer services to ensure that no hiccups occur later down the road.

Web-based support
Access our help desk online 24 hours a day, 7 days a week. This avenue of support allows you to submit and monitor the status of your requests online as well as receive timely answers from Ideate technicians.

Telephone support
Access one of our technicians via telephone during normal business hours for any support issue that you are having. If you have already purchased a support contract from Ideate, you may also obtain technical support via email at support@ideateinc.com or by telephone at 888.662.7238. If you would like information about support contract options, send an email to sales@ideateinc.com and a sales representative will contact you.

Ideate on Demand
Throughout the year have access to an Ideate Subject Matter Expert for a specified amount of hours to come onsite and troubleshoot errors or provide over-the-shoulder training. Click here for more information.