Receiving the correct answer in a timely manner from someone who knows your business is what Ideate Support is all about.

Ideate Support Resource Links
Enter Customer Access Center
View the Customer Access Center Intro Video
Download the Support Brochure
eNews Tips and Tricks Archive

Portfolio of Support Services
Success in today's rapidly changing marketplace means developing complex solutions and getting them to market ahead of the competition. Because flexible, responsive support is critical, Ideate offers a portfolio of support services and tools to help our customers achieve their goals.
Learn more about Ideate Support Services

Ideate Support Team
The Ideate Support Team includes civil engineers, architects, designers, mechanical engineers and others with experience in facilities management, process piping, structural, and HVAC design. The team stays on top of today’s issues through their off-site consulting work, classroom training, and continuing education in their respective professional fields. Our full-time Support Manager ensures that our support and delivery systems run smoothly and strives for the highest degree of customer satisfaction. Meet ourTechnical Staff.

Autodesk Online Support for Subscription Customers
Instructions for Submitting a Support Question
Registration and Activation Instructions for Autodesk Software
Useful Support Weblinks
Video Tutorials and Webcasts
Download video codec for Ideate video tutorials (Windows)
White Papers and other Autodesk Product Instructional Guides
Use of Prior Release Software FAQ
How to Request the Use of a Previous Version

If you would like information about our support contract options click here or call 888-662-7238 and ask for Sales.