Success in today's rapidly changing marketplace means developing complex solutions and getting them to market ahead of the competition. Because flexible, responsive support is critical, Ideate offers a portfolio of support services and tools to help our customers achieve their goals.

“Everyone at Mead & Hunt is very, very pleased with the support provided by Ideate. We appreciate the efforts of the team, especially since Mead & Hunt’s Autodesk users are based in offices in several different states. We also appreciate the Ideate Explorer for Revit and use it extensively to manage our Revit models. The search tool is so critical to our processes, that we have actually created internal training documents featuring the Ideate Explorer for Revit.”
—Dan Dankert, CAD Manager, Mead & Hunt

Standard Support
Our cost-effective, entry-level support designed for small businesses.

Training Support
Similar to Standard Support this service is provided free to all Ideate students for a period of 90 days after completion of any of our standard classes.

Government Support
We offer special support options for our Government customers.
Contact us for more details.

Download the Government Support Brochure

“The technical skill, courtesy and professionalism of the Ideate Tech Experts exceeded expectations. So did response and resolution time to my question. This applies to the numerous times we have utilized Ideate Support, not just the most recent. I would not be without a Premium Support contract.”
—Jim Bushey, PPI Engineering, Napa, California

Premium Support
Premium support gives our customers the advantages of more direct access to our support team through phone and Remote Desktop technology. Offset your CAD manager’s burden by providing Premium Support to your company.

Download the Support Brochure

Get Your Free Download of Ideate Explorer for Revit
As an Ideate Premium Support customer, you receive the benefit of this easy, intuitive and profound way to search, quantify and select elements in a Revit model. Learn more here.

SUPPORT FEATURES PER SERVICE
Access to Technical Support via email	CONTRACT TYPE
	Standard	Premium
	x	x
Number of support contacts	1	2
Targeted Support response time	4hr	2hr
Call Priority	Medium	High
Free Download of Ideate Explorer for Revit	x	x
Access to Customer Access Center for viewing support cases	x	x
Access to Technical Support via phone		x
Remote Desktop (Meet Now) technology used to expedite issues, where appropriate, by letting our technician view your screen		x
Annual case report on request cases/contacts		x
Access to some of Ideate’s eLearning classes - typically a $50 to $200 value per class		x

If you would like to contact us regarding our support services click here to send an email or call 888.662.7238 and ask for Sales.