As Ideate’s Technical Support and Services Manager, I hear that many customers want to learn how to troubleshoot technical problems with Revit products themselves. If you are one of those people, Journal Files could be the key you are looking for.
Here is the path to the Autodesk Revit Journal files on a Window’s 7 machine. Each Journal file has a date modified that corresponds to the date Revit was shut down, and it keeps a journal of all information pertinent for technical support.
- Path: Computer > Windows > Users > [Name] > AppData > Local > Autodesk > Revit > Autodesk Revit 2016 > Journal
- You can also use this shortcut to skip the first six steps: %localappdata%
Either way, you will get to all of the Journal.txt files:
For more information on the software solutions, training and consulting Ideate provides, please visit the Ideate, Inc. homepage.
Technical Support & Services Manager
Bradley earned his Bachelor of Architecture degree from the University of Oregon, Portland. His special research and design emphasis was on commercial production facilities including wineries, breweries, and distilleries. Bradley’s professional experience has a design focus on build services for residential construction and environmental graphics. Within his community, he volunteers as a youth athletics coach. As Ideate’s Technical Support & Services Manager and a Revit Instructor, Bradley provides Revit MEP training and support for AEC firms. He is based in the Ideate Portland, Oregon office.