When am I done? Why is the customer unhappy?

David Haynes Tags:

When a project goes bad, often the problems start with the client feeling that their needs are not being met. How do we know if the customer is satisfied?..Read more

Big Red Button vs. Elephant Eating

David Haynes Tags:

When a consultant is asked to solve a business problem, the customer is often interested in a big button solution. This approach has two problems...Read more

Overcoming the Blame Game

David Haynes Tags:

Some thoughts on how to transform Blame to Ownership...Read more

Big Red Button vs. Elephant Eating

David Haynes Tags:

When a consultant is asked to solve a business problem, the customer is often interested in a big button solution. This approach has two problems...Read more